Big stores have marketing teams. You have Ovation.
Ovation asks shoppers for a review after they buy, replies to every review in your voice, and writes posts for new arrivals and events, so people nearby choose your shop over the chain down the road.
See a reply to a shopper's review
Pick a star rating and see what Ovation would write for a shop like yours. No sign-up needed.
Enter your business name and a real review you've received.
- 1
Saturday, a customer buys a birthday gift and pays at the counter.
- 2
Sunday morning, they get a short note asking how the gift went over, with a link to leave a review.
- 3
They write five stars about the help they got picking it out. Ovation replies and thanks your team for the recommendation.
- 4
Tuesday, new stock arrives and Ovation writes the post for Instagram, Facebook and Google.
Reviews after the right sales.
Connect the payment system you already use and Ovation sends a review request by email or text after a purchase. A minimum purchase amount keeps it to the sales that matter, and you choose the timing.
Replies that sound like the person behind the counter.
Shoppers write about friendly help, great finds and gift wrapping. Ovation's replies respond to what they said. Choose which star ratings get answered automatically.
Posts for new arrivals, sales and events.
Describe what's in store and Ovation writes the post for Instagram, Facebook and your Google Business Profile, with an image if you want one.
Get found by shoppers nearby.
Track where you rank on Google Maps for searches like "gift shop in [your city]" or "bike shop near me", and keep your hours, address and phone right across directories.
See what shoppers mention most.
Ovation groups reviews by topic, like staff, selection, price and atmosphere.
When to ask for the review
For most shops, the next day works well, after the customer has used the product or given the gift. Set a minimum purchase amount so small sales don't trigger requests. Ovation lets you choose anything from right away to 72 hours.
One price, every feature
- Pro
- $99 per month for one location
- Team
- $79 per location per month, for 2 to 10 locations
- Annual billing
- 2 months free: Pro $990 per year, Team $790 per location per year
- Free trial
- 30 days, on either plan
Will every small sale get a review request?
Only if you want it to. Set a minimum purchase amount and anything below it is skipped.
Can it help during the holidays?
Yes. Ovation writes posts for seasonal hours, gift guides and events, and you can schedule them ahead of time.
Which review sites does Ovation work with?
Google, where most people check reviews before choosing a local business. Ovation also checks that your details are correct on Yelp, Apple Maps, Bing and other directories.
Do I need to change my point-of-sale or payment system?
No. Ovation connects to the payment system you already use to know when someone has been a customer. If yours isn't supported yet, you can still send review requests by hand or from a customer list.
I have more than one location. Does that work?
Yes. Each location gets its own reviews, review link, request timing and rankings, and you manage them all from one login. The Team plan covers 2 to 10 locations.
How long does setup take?
Most shops are up and running in a few minutes: connect Google and Facebook, connect your payment system if you have one, and choose your reply settings.
Give shoppers a reason to pick you
Start your 30-day free trial, or try the demo for a shop first.