The next job goes to whoever looks most trusted.
Ovation asks every paying customer for a review, replies to each one for you, and tracks where you show up on Google Maps, so your crew's good work keeps bringing in new calls.
See how Ovation answers a customer review
Pick a star rating and get the reply a trades business would send, written in seconds. No sign-up needed.
Enter your business name and a real review you've received.
- 1
Monday, your tech fixes a burst pipe and the customer pays the invoice.
- 2
Later that day, they get a short thank-you with a link to review the job.
- 3
They write five stars about showing up fast and cleaning up after. Ovation replies, thanks them, and mentions the tech by name.
- 4
By Friday, you check your Google Maps ranking for "plumber near me" in Ovation and see where you stand against the other plumbers in town.
Show up first when someone needs help now.
See where you rank on Google Maps for searches like "emergency plumber near me" or "AC repair in [your city]", which companies rank around you, and whether your name, address and phone match across directories.
A review request after every paid job.
Connect the payment system you already use and Ovation sends a review request by email or text once the job is paid. You set the delay and a minimum job size. Field crews don't have to remember to ask.
Replies that sound like the owner, not a call center.
Customers mention punctuality, cleanliness, fair pricing and the tech who did the work. Ovation's replies respond to those details. Choose which star ratings get answered on their own and review the rest before they go out.
Posts that keep you top of mind between jobs.
Seasonal reminders, maintenance tips, before-and-after jobs: describe it and Ovation writes the post for Facebook, Instagram and your Google Business Profile.
Learn what customers care about most.
Ovation groups what reviews keep mentioning, like response time, price, communication and quality, so you know what to keep doing and what to fix.
When to ask for the review
Ask soon after the job is paid, while the fixed leak or cool house is front of mind. A same-day or next-morning request works well for most trades. For big projects, wait until the final invoice. Ovation lets you set anything from right away to 72 hours.
One price, every feature
- Pro
- $99 per month for one location
- Team
- $79 per location per month, for 2 to 10 locations
- Annual billing
- 2 months free: Pro $990 per year, Team $790 per location per year
- Free trial
- 30 days, on either plan
My techs are in the field all day. Who sends the request?
Ovation does. Once the job is paid through your connected payment system, the request goes out on the timing you choose. You can also send requests by hand or upload a customer list.
I serve a whole area, not a storefront. Does local search tracking still work?
Yes. Ovation tracks your Google Maps ranking for the searches you choose and shows which businesses rank around you, whether customers come to you or you go to them.
Which review sites does Ovation work with?
Google, where most people check reviews before choosing a local business. Ovation also checks that your details are correct on Yelp, Apple Maps, Bing and other directories.
Do I need to change my point-of-sale or payment system?
No. Ovation connects to the payment system you already use to know when someone has been a customer. If yours isn't supported yet, you can still send review requests by hand or from a customer list.
I have more than one location. Does that work?
Yes. Each location gets its own reviews, review link, request timing and rankings, and you manage them all from one login. The Team plan covers 2 to 10 locations.
How long does setup take?
Most home service businesses are up and running in a few minutes: connect Google and Facebook, connect your payment system if you have one, and choose your reply settings.
Let your work speak for itself online
Start your 30-day free trial, or try the demo and see a reply for a trades business.