Guests book the place with the best reviews.
Ovation replies to every Google review in your voice, asks guests for a review after their stay, and writes posts for your rooms, events and seasons, so travelers nearby book with you.
See a reply to a guest review
Pick a star rating and see what Ovation would write for a hotel or inn. No sign-up needed.
Enter your business name and a real review you've received.
- 1
Sunday, a couple checks out after an anniversary weekend.
- 2
Monday, they get a thank-you note with a link to review their stay.
- 3
They write about the room upgrade and the breakfast. Ovation replies, thanks them, and wishes them a happy anniversary.
- 4
Wednesday, you post your fall weekend package after Ovation writes it for Facebook, Instagram and Google.
Every guest review gets a thoughtful answer.
Travelers read how you respond, not just the rating. Ovation replies to the details guests mention, like the room, the staff, breakfast and location. Pick which star ratings get answered automatically and handle the rest with a draft ready.
Ask every guest after checkout.
Connect the payment system you already use, or upload your guest list, and Ovation sends a review request by email or text on the timing you choose.
Posts for seasons, packages and events.
Describe it and Ovation writes the post for Facebook, Instagram and your Google Business Profile, with an image if you want one.
Show up when travelers search the area.
Track where you rank on Google Maps for searches like "hotel in [your city]" or "winery near me", and keep your details right across directories.
See what guests mention most.
Ovation groups reviews by topic, like cleanliness, staff, location and value.
When to ask for the review
Ask the day after checkout, once guests are home and the trip is still fresh. Ovation lets you set anything from right away to 72 hours, or you can upload a list of recent guests.
One price, every feature
- Pro
- $99 per month for one location
- Team
- $79 per location per month, for 2 to 10 locations
- Annual billing
- 2 months free: Pro $990 per year, Team $790 per location per year
- Free trial
- 30 days, on either plan
Does it connect to my booking system?
Ovation connects to payment systems today. If your booking system isn't connected, upload a list of recent guests and Ovation sends the review requests for you.
Can replies handle a complaint about a room?
Yes. Reviews below the star rating you choose wait for you with a calm, specific reply drafted, so you can adjust it or reach out to the guest first.
Which review sites does Ovation work with?
Google, where most people check reviews before choosing a local business. Ovation also checks that your details are correct on Yelp, Apple Maps, Bing and other directories.
Do I need to change my point-of-sale or payment system?
No. Ovation connects to the payment system you already use to know when someone has been a customer. If yours isn't supported yet, you can still send review requests by hand or from a customer list.
I have more than one location. Does that work?
Yes. Each location gets its own reviews, review link, request timing and rankings, and you manage them all from one login. The Team plan covers 2 to 10 locations.
How long does setup take?
Most hotels and hospitality businesses are up and running in a few minutes: connect Google and Facebook, connect your payment system if you have one, and choose your reply settings.
Make your reviews your best booking tool
Start your 30-day free trial, or try the demo with a guest review.