Your members love it here. Help them say so.
Ovation asks members for a review, replies to every one in your voice, and writes posts for your classes and events, so people searching for a gym nearby see a community worth joining.
See Ovation reply to a member review
Choose a star rating and see the reply a gym or studio would post. No sign-up needed.
Enter your business name and a real review you've received.
- 1
A new member finishes her first month and the renewal payment goes through.
- 2
The next day, she gets a note asking how her first month went, with a link to leave a review.
- 3
She writes about the 6am class and coach Dani. Ovation replies, welcomes her to the community, and thanks Dani by name.
- 4
Friday, you post next week's class schedule after Ovation writes it for Instagram, Facebook and Google.
Replies that make members feel part of it.
Reviews mention coaches, classes, cleanliness and the people they train with. Ovation's replies respond to those details in your voice. Pick which star ratings get answered automatically and handle the rest yourself.
Reviews from members who stick around.
Connect the payment system you already use and Ovation can send a review request after a payment, on the delay you choose. You can also send requests by hand, for example after someone's tenth class.
Posts for classes, challenges and member wins.
Describe what's coming up and Ovation writes the post for Instagram, Facebook and your Google Business Profile, with an image if you want one. Only feature members who've said yes.
Be the gym people find nearby.
Track where you rank on Google Maps for searches like "yoga classes near me" or "gym in [your city]" and see which studios rank around you.
Hear what members keep saying.
Ovation groups reviews by topic, like coaching, equipment, cleanliness and price, so you can see what's working.
When to ask for the review
Asking on day one is too early. Most gyms and studios do better asking after a member's first few weeks, once they've found their classes and their people. Use the request delay, or send requests by hand after a milestone.
One price, every feature
- Pro
- $99 per month for one location
- Team
- $79 per location per month, for 2 to 10 locations
- Annual billing
- 2 months free: Pro $990 per year, Team $790 per location per year
- Free trial
- 30 days, on either plan
Can I ask after a milestone instead of every payment?
Yes. You can turn off automatic requests and send them by hand or from a member list whenever it makes sense, like after a first month or a tenth class.
Will replies thank my coaches by name?
Yes. When a member names a coach, Ovation's reply thanks them by name, and you can edit any reply before it posts.
Which review sites does Ovation work with?
Google, where most people check reviews before choosing a local business. Ovation also checks that your details are correct on Yelp, Apple Maps, Bing and other directories.
Do I need to change my point-of-sale or payment system?
No. Ovation connects to the payment system you already use to know when someone has been a customer. If yours isn't supported yet, you can still send review requests by hand or from a customer list.
I have more than one location. Does that work?
Yes. Each location gets its own reviews, review link, request timing and rankings, and you manage them all from one login. The Team plan covers 2 to 10 locations.
How long does setup take?
Most gyms and studios are up and running in a few minutes: connect Google and Facebook, connect your payment system if you have one, and choose your reply settings.
Let your members do the recruiting
Start your 30-day free trial, or try the demo with a gym review first.