People pick a mechanic they can trust. Show them why.
Ovation asks every customer for a review after the work is paid for, replies to each one in your voice, and tracks where you rank when drivers search nearby, so the shop with honest work looks like it.
See a reply to an auto shop review
Pick a star rating and see what Ovation would write for a repair shop. No sign-up needed.
Enter your business name and a real review you've received.
- 1
Wednesday, a customer picks up their car after a brake job and pays.
- 2
That evening, they get a short note asking how the car feels, with a link to leave a review.
- 3
They write that you explained the problem clearly and didn't upsell. Ovation replies and thanks them for trusting the shop.
- 4
Next week, you post a winter tire reminder that Ovation wrote for Facebook, Instagram and Google.
Be the shop drivers find first.
See where you rank on Google Maps for searches like "brake repair near me" or "oil change in [your city]", which shops rank around you, and whether your details match across directories.
A review request after every repair.
Connect the payment system you already use and Ovation sends a request by email or text after the customer pays. You choose the delay and a minimum ticket size.
Replies that build trust.
Customers mention honesty, fair prices, clear explanations and turnaround time. Ovation's replies respond to those points, and reviews below your chosen star rating wait for you with a draft ready.
Posts that bring cars back.
Seasonal checks, tire swaps, specials: describe it and Ovation writes the post for Facebook, Instagram and your Google Business Profile.
Know what customers keep saying.
Ovation groups reviews by topic, like price, honesty, speed and communication.
When to ask for the review
Ask the same day or the next morning, once the customer has driven the car and knows the fix worked. Ovation lets you set anything from right away to 72 hours.
One price, every feature
- Pro
- $99 per month for one location
- Team
- $79 per location per month, for 2 to 10 locations
- Annual billing
- 2 months free: Pro $990 per year, Team $790 per location per year
- Free trial
- 30 days, on either plan
What about an unhappy customer?
You choose which star ratings Ovation answers by itself. Lower ratings wait for you with a calm, specific reply already drafted, so you can respond yourself or call the customer first.
Can I see how I compare to other shops nearby?
Yes. Ovation shows which shops rank around you on Google Maps for the searches you track, so you can see where you stand.
Which review sites does Ovation work with?
Google, where most people check reviews before choosing a local business. Ovation also checks that your details are correct on Yelp, Apple Maps, Bing and other directories.
Do I need to change my point-of-sale or payment system?
No. Ovation connects to the payment system you already use to know when someone has been a customer. If yours isn't supported yet, you can still send review requests by hand or from a customer list.
I have more than one location. Does that work?
Yes. Each location gets its own reviews, review link, request timing and rankings, and you manage them all from one login. The Team plan covers 2 to 10 locations.
How long does setup take?
Most auto shops are up and running in a few minutes: connect Google and Facebook, connect your payment system if you have one, and choose your reply settings.
Earn the next customer before they call
Start your 30-day free trial, or try the demo for an auto shop.