Pet parents trust other pet parents.
Ovation asks owners for a review after every visit, replies in your voice, and writes posts for your happiest clients, so the next nervous owner nearby picks you.
See a reply to a pet owner's review
Pick a star rating and see what Ovation would write for a groomer. No sign-up needed.
Enter your business name and a real review you've received.
- 1
Thursday, Biscuit goes home from his groom and his owner pays at pickup.
- 2
That evening, she gets a note asking how Biscuit is feeling, with a link to leave a review.
- 3
She writes about how calm the groomer kept him. Ovation replies and asks her to give Biscuit a scratch from the team.
- 4
Saturday, you post a before-and-after after Ovation writes the caption for Instagram, Facebook and Google.
Replies as warm as your clients' reviews.
Owners write about their pets by name, the care they got and how they behaved. Ovation's replies pick up on those details. Pick which star ratings get answered automatically.
Reviews after every visit.
Connect the payment system you already use and Ovation sends a request by email or text after a groom, stay or session. You choose the timing.
Posts your followers actually stop for.
Describe the before-and-after, the holiday hours or the new service and Ovation writes the post for Instagram, Facebook and your Google Business Profile.
Show up for "near me" searches.
Track where you rank on Google Maps for searches like "dog groomer near me" or "dog boarding in [your city]" and see who ranks around you.
See what owners mention most.
Ovation groups reviews by topic, like care, communication, scheduling and price.
When to ask for the review
The same evening works well for grooming and daycare, once owners see their happy, clean pet at home. For boarding, a day after pickup gives everyone time to settle in. Ovation lets you set anything from right away to 72 hours.
One price, every feature
- Pro
- $99 per month for one location
- Team
- $79 per location per month, for 2 to 10 locations
- Annual billing
- 2 months free: Pro $990 per year, Team $790 per location per year
- Free trial
- 30 days, on either plan
Will replies use the pet's name?
Yes. If the review mentions the pet, Ovation's reply does too, and you can edit any reply before it posts.
Does it work for vet clinics?
Yes. Ovation handles reviews, review requests, posts and local search for veterinary clinics the same way it does for other pet businesses.
Which review sites does Ovation work with?
Google, where most people check reviews before choosing a local business. Ovation also checks that your details are correct on Yelp, Apple Maps, Bing and other directories.
Do I need to change my point-of-sale or payment system?
No. Ovation connects to the payment system you already use to know when someone has been a customer. If yours isn't supported yet, you can still send review requests by hand or from a customer list.
I have more than one location. Does that work?
Yes. Each location gets its own reviews, review link, request timing and rankings, and you manage them all from one login. The Team plan covers 2 to 10 locations.
How long does setup take?
Most pet businesses are up and running in a few minutes: connect Google and Facebook, connect your payment system if you have one, and choose your reply settings.
Let happy owners spread the word
Start your 30-day free trial, or try the demo for a pet business.